Teach your receptionist about your business

You give your receptionist the facts about your business so it can answer callers accurately instead of guessing. The more it knows, the better it handles questions while you're busy.

What to add

• Pricing ranges — rough costs so callers get a straight answer.
• What you do and don't do — the jobs you take and the ones to turn away.
• Policies — deposits, cancellations, warranties, and anything else callers ask about.
• Common questions — the FAQs you find yourself answering over and over.

How it uses this

• Answers callers accurately using what you've told it, in a natural back-and-forth.
• Sticks to the facts you've given rather than making something up.

When it learns something new

• It asks you first — if it picks up a new fact on a call, it checks with you before saving it.
• You approve or skip it — nothing gets added to what it knows without your okay.

Good to know

• Add and edit facts anytime as your business changes.
• Start with the questions you hear most, and fill in the rest over time.