When a call needs your attention, it shows up in Chats
When a receptionist call ends in something worth acting on — a booking, a new lead, a promised callback, or a question she could not answer — Iris opens a chat about it so it does not get lost.
When a call needs your attention, it shows up in Chats
Your receptionist, Iris, handles a lot of routine calls on her own. When a conversation ends in something actually worth your attention, she opens a chat about it in your Chats — summarized in her own words, with a link to the full conversation — so the things that matter do not get buried.
What lands in your Chats
Iris starts a chat when a conversation:
- Escalates to a human — she could not resolve it and it needs you.
- Ends in a notable outcome — a booking, a captured lead, a promised callback, or a question she could not answer.
What stays quiet
Routine calls — a quick "what are your hours?" or a wrong number — stay in your Inbox and do not open a chat. That keeps your Chats focused on follow-ups worth acting on, instead of a log of every call.
You do not have to set anything up — this happens automatically.